OnSpot Connect now speaks Brazilian Portuguese
(opens in a new tab)The Portuguese version of OnSpot Connect is now written in Brazilian Portuguese throughout. If you already use Portuguese, there is nothing to change.
OnSpot Connect
What's happening in Traveler Care.
Product updates, new features and news from OnSpot Connect.
Posts
New: OnSpot now integrates with Cocohop
(opens in a new tab)Good news for agencies using Cocohop! With our new integration, you can now choose your OnSpot plan directly from Cocohop, for each booking or automatically by default (opt-in).
OnSpot Connect
Your logo on the traveler eSIM page
(opens in a new tab)Travelers who open their eSIM page now see your agency's logo and name, so the experience stays under your brand from start to finish.
OnSpot Connect
Filter What's New to show only fixes
(opens in a new tab)A new filter shows just the fixes and improvements published alongside each update, so you can see what has been corrected without scrolling past articles.
OnSpot Connect
Tickets that need action from your agency
(opens in a new tab)When OnSpot's support team has done its part and something is left for your agency to do, the ticket now tells you clearly.
OnSpot Connect
Choose how often you get What's New emails
(opens in a new tab)Pick a weekly digest or an email for every new publication. Agency users stay on the weekly digest unless they switch.
OnSpot Connect
What's New emails now arrive weekly
(opens in a new tab)New features, product updates and fixes now come together in one email every Wednesday. Each email also says in its subject what kind of post it is.
OnSpot Connect
A history for your notifications
(opens in a new tab)Notifications now stay in a history you can browse and filter. Opening one no longer makes it disappear, and mentions take you straight to the message.
OnSpot Connect
Choose which product news reaches your inbox
(opens in a new tab)OnSpot Connect now emails you when new product news is published. You decide which kinds you receive from your profile settings.
OnSpot Connect
OnSpot Connect now speaks Spanish
(opens in a new tab)Spanish joins English, French and Portuguese. Switch in a couple of clicks, and set Spanish as your travelers' preferred language.
OnSpot Connect
Buy an eSIM for a traveller
(opens in a new tab)Choose an available 1GB or 10GB eSIM plan from a traveller’s row in Trip Services. The price appears before confirmation, and the purchase appears in the trip’s price breakdown.
OnSpot Connect
A colour for each reconfirmation status
(opens in a new tab)The Reconfirmation status column showed three different statuses in the same grey. Each one now has its own colour, so you can see at a glance which trips are still waiting on something.
OnSpot Connect
Tags and a filter for What’s New
Every post now carries one or more tags — Product Update, New Feature, Case Study, Blog Post, Announcement or Press — each with its own colour. Pick any combination to narrow the page to what you came for.
OnSpot Connect
Filters and columns, reachable on a phone
(opens in a new tab)On a narrow screen half the list toolbar sat off-screen with no way to scroll to it. Everything now opens in a panel that slides up from the bottom.
OnSpot Connect
Search finds every passenger on the trip
(opens in a new tab)Type a second traveller and the trip comes back, saying who matched and who they travel with. Trip services now read as icons, and a trip sold without assistance no longer offers a ticket.
OnSpot Connect
A changelog you can actually read
(opens in a new tab)Every change worth knowing about now gets a dated entry you can open — what was wrong, what changed, and a picture of it. It lives behind the help bubble.
OnSpot Connect
Change a trip's main traveler yourself
(opens in a new tab)The Edit Traveler window now has a Main Traveler checkbox. Promoting someone steps the previous main down in the same save, so a cancelled lead passenger no longer needs a support request.
OnSpot Connect
A second card for the same booking now asks first
(opens in a new tab)Creating a trip whose reference one of your live cards already uses raises a dialog naming them, with a create anyway button. Nothing is refused outright — it costs one click.
OnSpot Connect
Travelers can set up their eSIM a week early
(opens in a new tab)Your travelers can now set up their eSIM seven days before departure, not two. The pre-trip email that lands a week out carries the setup link, so they arrive already connected.
OnSpot Connect
Every ticket now shows the ones it relates to
(opens in a new tab)A ticket can point to the ones it belongs with: duplicates, follow-ups, second reports of one incident. Links show in the ticket sidebar and as a column on your list.
OnSpot Connect
Send video and voice notes on a ticket
(opens in a new tab)Attach video and audio to a ticket and they play in the thread, the way a chat app plays them. Up to 50 MB, alongside the PDFs and images you already send.
OnSpot Connect
