The orchestration layer for post-booking travel.
OnSpot Connect sits across every stakeholder responsible for delivering a trip: traveler, advisor, DMC, supplier and Spotter. Information moves in real time instead of getting lost between them.
Airlines answer for flights, hotels for rooms, car rental companies for vehicles. Your traveler lives in the gaps between them, and that's where trips break: one late flight puts the transfer, the check-in and the evening booking at risk, and no one is responsible for all four.
Every extra handoff is a place things get lost. Without a shared layer, a single question, like whether this reservation can be changed without losing the rate, may pass through four or five people before anyone answers. Each handoff adds delay, and each one risks losing context.
Book everything through one DMC? Then it already answers for the whole trip, but it also supplied the service, so it ends up judging its own work. OnSpot stays neutral either way, and it adds the most where no single DMC is covering the whole itinerary.
OnSpot: Traveler Care & Coordination
The travel industry is becoming easier to book. It isn't becoming easier to coordinate.
Travel data, suppliers, travelers, agencies and assistance teams are normally fragmented. Connect brings them into one operational view.
routes every case to the right Spotter and keeps it moving
a persistent operational thread per trip
captures what happened, feeding OnSpot Intelligence
Whether a trip was booked through a bedbank, a platform, a DMC or directly with the supplier, OnSpot stays neutral. A supplier fixes what it supplied. A platform fixes what it sold. OnSpot has nothing on your itinerary to protect except your traveler, so it works the whole trip and tells you plainly what happened.
OnSpot needs your itinerary to activate services, so we made sharing it as simple as possible, however you already work.
Add basic traveler details, copy/paste or upload the vouchers and confirmations you already have, and choose which services to activate. OnSpot creates a TripCard, and the trip is live.
If your CRM is already connected, sending a trip to OnSpot can be as simple as checking a box.
You don't rebuild how you work around OnSpot. OnSpot fits into how you already work.
Talk to our integration teamDuring a major disruption, Connect can open a temporary, incident-specific Crisis Hub, bringing every affected traveler, your team and Spotters into one coordinated space instead of scattered calls and emails.
Know who needs help now. Turn disruption into coordination.
In this room
Who needs help now
Update sent to every affected traveler
All of OnSpot's core services are available through API. A travel agency can integrate Assist directly into its own CRM, app or customer portal. A traveler requests help from the agency's own app, while a Spotter handles it behind the scenes.
From post-booking blind spot to operational visibility.
Every case Connect resolves teaches us something, and we turn it into insight for you: which destinations generate the most requests, which suppliers create the most friction, where bookings most often go wrong.
We don't hide problems inside an email thread or a supplier call. Connect makes them visible: what happened, who acted, how fast. That way they become information you can act on, not just a closed ticket.
Before the trip, Connect helps prevent. During the trip, it helps coordinate. Across the whole journey, it's how you see and control both.
Requests by destination
Supplier friction
Where bookings go wrong
What happened · who acted · how fast
A TripCard is the record OnSpot creates for each trip: the traveler, the itinerary, the services you've chosen, and every conversation, in one place.
No. Connect is for your team and ours. Travelers stay in the channels they prefer, whether that's phone, email, SMS, WhatsApp, or TripFlow, and everything lands in one thread.
No. OnSpot layers on top of what you already use. Add a trip by copying and pasting the itinerary, or send it from your CRM with one click once it's integrated.
Connect is included with every OnSpot service, standalone or in a bundle.
Your team has access to every conversation on your trips, in one place.
Data is stored on OnSpot's EU or US servers, depending on your agency's location and the legislation that applies to you. We comply with GDPR.
With OnSpot Connect
