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Travel care, anywhere.

Your trip, connected. Your agency, always within reach.

TripFlow brings the itinerary, timely guidance, and real human support into one app, branded as your own.

See TripFlow in actionExplore the traveler experience
TodayLisbon · Day 2

Next: Transfer to hotel · 2:00 PM

Transfer voucherOpenNeed help with this?

Later today

Hotel check-inFrom 3:00 PMConfirmed
Sunset viewpointNear your hotelSuggestion

A real person, with your trip in context.

  1. Call
    TripFlow SupportIncoming call
    DeclineAccept
    Call me later

    Message or call, right from the app, no international rates, no explaining your trip from scratch.

  2. Request a callback

    When suits you?

    • In 30 minutes
    • After today's excursion
    • This evening
    • Pick a time
    Request callback

    We'll call you in the app.

    Prefer to talk later? Request a callback for a time that works, like after today's excursion.

  3. Your requests

    Extra towels at hotel: In progress · Last update 10 min ago

    Could we have extra towels in our room?Of course. I've asked the front desk to bring them up.
    • Hotel contacted
    • Request received
    Follow your request
    Callback · After today's excursionScheduled
    Dinner reservationDone

    Every request stays with you: see what you asked, what's happening, and follow it until it's done.

A companion for every step of the trip.

Itineraries usually live in five different places: a PDF here, a confirmation email there, a WhatsApp thread with the advisor. TripFlow brings it together: the plan, the guidance, and a real person when something needs one. One coherent journey, even when the booking behind it wasn't.

Lisbon & PortoYour trip · 7 days

Next: Transfer to hotel · 2:00 PM

  • Itinerary
  • Vouchers
  • Checklist
  • Chat with us
Day 1Arrival in LisbonDay 2Alfama and the riverDay 3Train to Porto

Start the journey feeling prepared.

Set how you'd like to hear from us: preferred channel, how often, and whether to share your location for more relevant help along the way. Then see everything for the trip in one place: itinerary, hotel photos, vouchers, and a checklist built for this specific trip. Add anything we missed.

  1. How should we reach you?

    • WhatsApp
    • In the app
    • SMS
    • Email

  2. How often?

    • Only what matters
    • A daily summary
    • Everything

  3. Share your location?Optional

    For more relevant help along the way.

    • While I travel
    • Not now
Your trip
Your hotel in Alfama3 nights · Double roomHotel voucherTransfer voucher

Checklist for this trip

  • Passport
  • Driving license
  • Adapter plug
+ Add your ownTravel insurance card

A few more handy things.

Beyond the essentials, TripFlow includes a handful of smaller touches that make the trip a little easier:

  • Next-day summaries

    a short evening briefing: tomorrow's departure time, destination weather, and a few worthwhile stops along the route.

  • Travel together

    invite the people on the trip with you so everyone sees the same itinerary in one place.

  • My Trips

    every past and upcoming trip in one list, each one clearly tied to the agency that booked it.

  • Quick feedback

    a simple thumbs up or down on the help received, or on a hotel or activity.

Your service continues after departure.

TripFlow keeps your brand present for the whole trip, not just the booking. It's a shared place for trip information and traveler communication, and a direct line to OnSpot-powered human care whenever a traveler needs more than information. Your team sees the same case on OnSpot Connect behind the scenes. TripFlow is what the traveler experiences; Connect is where your team and Spotters stay in sync.

TripFlow
Your requests

Extra towels at hotel: In progress · Last update 10 min ago

Could we have extra towels in our room?Of course. I've asked the front desk to bring them up.
  • Hotel contacted
  • Request received
Message…
OnSpot Connect
Ticket · Extra towels at hotelIn progressIllustrative
  • Dashboard
  • Trips
  • Tickets
  • Reminders
  • Reconfirmations
Traveler · TripFlowCould we have extra towels in our room?Spotter · TripFlowOf course. I've asked the front desk to bring them up.Hotel contacted · Phone
Trip contextTripLisbon · 2 travelersHotelAlfama · 3 nightsStatusIn progressUpdate traveler

Already have a traveler app? Bring TripFlow into it.

Every TripFlow capability, from itinerary access to requests and real human support, is available through the OnSpot API. If you already have your own traveler-facing app, TripFlow's experience can live inside it directly, rather than asking travelers to download something new. OnSpot can work through our platform, yours, or both.

Talk to our integration team

FAQ

Can TripFlow live inside our own app instead of a standalone one?

Yes. TripFlow's experience is available through the OnSpot API, so it can live inside your existing traveler app.

Is TripFlow included, or billed separately?

Included with every OnSpot service, standalone or in a bundle.

Do travelers pay to call or chat?

Calls and chats run over the internet, so travelers just need a Wi-Fi or eSIM connection, with no international calling charges.

Do travelers have to download an app?

Yes, the TripFlow app, available for Android and iPhone.

Related pages

See what your travelers' trip could look like.

See TripFlow in actionExplore the traveler experience