Plus
Essential Care
$9 /trip/day
Assist
Butler- On chat
Choose the solutions that
keep your travelers moving.
Prices are per trip/day, not per person.
Prices in US dollars
Premium
Superior Care
$12 /trip/day
Save 29% vs à la carte
Everything in Plus, plus:
Check
Alert- eSIM 1 GB
- On call
- Upsell commissions
Elite
Most CompleteProactive Care
$25 /trip/day
Everything in Premium, plus:
- Priority traveler care
- Dedicated Elite team
- Proactive journey monitoring
- Daily journey brief
- Pre-trip concierge desk
All plans include
OnSpot ConnectAgency workspace
TripFlowTraveler companion- 24/7 coverageAlways-on support
- Global reachLocal presence
- White-labelYour brand, our team
- Flight delay compensationClaim handling for eligible flights
Compare all features
| Feature | Plus, $9 per trip per day | Premium, $12 per trip per day | Elite, $25 per trip per day |
|---|---|---|---|
| General information | |||
| 3/15 | 5/∞ | 7/∞ | |
| 6 | 8 | 10 | |
| Not included | Included(standard) | Included(priority) | |
| Not included | Welcome message (via TripFlow) | Welcome / Goodbye call | |
| Not included(excl. Force Majeur) | Not included(excl. Force Majeur) | Included | |
| From travelers only | From travelers and/or travel agent | From travelers and/or travel agent | |
| Peak season : 4hrs / Low season : 2hrs | Peak season : 2hrs / Low season : 1hr | Within 45mn | |
| Not included | Included($25 per request) | Included(unlimited. 1 request at a time) | |
| Not included | Not included | Included(with travelers) | |
| 80/40 (chat) | 80/20 (chat) 80/40 (calls) | 80/20 (chat and calls) | |
| Cancellation policy | 10 days (excl. Force Majeur) | 10 days (excl. Force Majeur) | 10 days (excl. Force Majeur) |
Boosts
Optional additions, quoted separately from your daily services.
Roadbooks
- Printed roadbook
- Per roadbook · Contact us for pricing
- PDF itinerary
- Per PDF · Contact us for pricing
eSIM
Premium and Elite include an eSIM with 1 GB. Additional data packages are quoted separately. Contact us for pricing.
Built to scale with you.
High-volume partners can access tailored pricing and additional savings with prepayment.
Trusted by 500+ travel brands worldwide
90+CSAT
OnSpot gave us multilingual, always-on coverage with turn-key operational managers who truly felt like an extension of our team, helping us scale service quality across markets without rebuilding internal support from scratch.
Julie JoubertDirector of Operations
37%infrastructure cost reduction
By partnering with OnSpot, we simplified our global traveler care operations, reduced infrastructure load, and standardized SLAs across destinations, freeing our teams to focus on selling and delivering exceptional trips.
Charles CoquandGeneral Director
46%faster resolution
Outsourcing traveler support to OnSpot lifted the constant pressure off our team, improving staff satisfaction, reducing burnout during peaks, and helping us retain talent while maintaining a premium traveler experience.
Magali ChisholmFounder