Connect to the OnSpot ecosystem.
Every core OnSpot service (Assist, Butler, Alert and Check) is available through API, so you can integrate traveler care directly into your own systems.
What's available via API
Assist
24/7 Traveler Assistance
Available through the OnSpot platform, or integrated directly into your CRM, app or portal via API. Travelers can request help from your own app while a Spotter handles it behind the scenes.
Butler
Destination Concierge
Available through the OnSpot platform, or integrated directly into your CRM, app or portal via API.
Alert
Duty of Care & Crisis Management
Built on OnSpot Connect; traveler location and status data flow from TripFlow. The Crisis Hub is Connect's incident-specific mode.
Check
Pre-trip Reconfirmation
Verification status flows to the client and traveler through Connect. Anything Check can't resolve before departure becomes an Assist case automatically.
A concrete example
A travel agency can integrate Assist directly into its own CRM, app or customer portal.
Your app
A traveler requests help from the agency's own app,
Behind the scenes
while a Spotter handles it behind the scenes,
Your CRM
the agency still sees ticket status, actions taken, and full visibility.
Built to fit into how you already work.
OnSpot doesn't replace your booking systems, suppliers, or workflows. It layers on top of them. No need to change how or where you book. And every service can run through our platform, yours, or both.
What this means in practice
- No booking-channel change
- No minimum commitment
- Works with the suppliers, DMCs and bedbanks you already use
- Modular, add-as-you-grow
- API-available across all four core solutions
Custom integrations
Our technology team can build a custom integration around how you work.
- Our platformOnSpot Connect and TripFlow
- YoursYour CRM, app or portal, via API
- Or both
