They've booked the trip. Now make it feel like their own.
Butler gives every traveler a knowledgeable, human point of contact for reservations, recommendations and special requests, under your brand, with revenue-share built in.
Price and inventory aren't a personality.
Every agency can compare hotels. Few can make a trip feel like it was built just for the traveler holding it, without hiring a concierge team most agencies can't justify.
A local expert, without the luxury price tag.
Personalization as infrastructure, not a luxury extra.
Restaurant, activity and experience bookings
Destination advice and personalized recommendations
Special-occasion handling
Commission-eligible activity bookings
Deeper access at higher tiers (pre-departure concierge, dedicated agents at Elite)
90+ CSAT, across markets and time zones.
- 90+
- CSAT
OnSpot gave us multilingual, always-on coverage with turn-key operational managers who truly felt like an extension of our team, helping us scale service quality across markets without rebuilding internal support from scratch.
Illustrative scenario
A couple mentions to their Spotter, mid-trip, that it's their anniversary. Within the hour, a reservation is confirmed at a well-reviewed local restaurant, and a short note lets them know it's arranged. It's a small moment that becomes the story they tell when they get home.
Questions
Won't this feel generic or scripted?
Spotters use your own tone, preferences, and service principles, shared in advance, so responses reflect your brand's standards, not a generic script.
Is this only useful for luxury trips?
No. It's built to work at any price point. The value is a knowledgeable human, not five-star exclusivity.
How is Butler different from Assist?
Assist helps when something goes wrong. Butler makes the trip better: reservations, recommendations, and special occasions.
What can Butler book, and what can't it?
We honor any request, as long as it's legal and doesn't involve medical or legal advice.
Who pays for what Butler books?
Travelers pay directly.
How does the commission work?
Agencies earn a commission on eligible in-destination upsells booked through Butler: 0% on Plus, 5% on Premium, and 10% on Elite.
Who can contact Butler, and when?
Travelers can contact Butler during the trip on every plan, by chat on Plus and by chat and phone on Premium and Elite. Travel agents can contact Butler during the trip on Premium and Elite, and before the trip on Elite.
Available through the OnSpot platform, or integrated directly into your CRM, app or portal via API.
