Don't just take our word for it.

Every travel brand has its own challenges, ambitions, and way of caring for travelers. But they all share one goal: delivering an experience worth remembering.

Discover how our partners turn traveler care into stronger relationships, better experiences, and new opportunities for growth.

Gekko Group

Turning traveler care into a competitive advantage.

For Gekko Group, exceptional service isn't an expense. It's an investment in customer loyalty.

With a strong focus on tailor-made travel, the group chose OnSpot to add another layer of care to its customer experience. What makes the difference? Spotters who share the same passion for service, understand the urgency of travel situations, and know how to make travelers feel genuinely looked after.

For their travel advisors, having reliable assistance and concierge services means greater peace of mind, more confidence, and more time to focus on what they do best.

“OnSpot’s Spotters have a genuine passion for taking care of customers, and that’s exactly what we’re looking for.”

Julie Joubert, Gekko Group

Colombus Voyages

One seamless experience, from booking to the journey home.

At Colombus Voyages, traveler care isn't an optional extra. Today, every trip is accompanied by OnSpot.

The partnership gives travelers access to concierge support throughout their journey, while allowing Colombus Voyages to maintain the quality and personal attention that define its brand.

What makes the relationship special is the seamless handover. Travelers experience the same care and attention whether they're speaking to their travel advisor or a Spotter.

For the team at Colombus Voyages, OnSpot has become such a natural extension of their service that imagining working without it is difficult.

“We sometimes wonder how we would manage without OnSpot today. It would be really difficult, that’s for sure.”

Charly Verchere, Colombus Voyages

Terres Lointaines

When better traveler care helps sell better travel.

What started as OnSpot assistance for trips to the United States grew into a wider partnership covering destinations including Japan and Mexico.

For Terres Lointaines, concierge services have become more than a safety net. They're a valuable selling point, helping advisors communicate the benefits of tailor-made travel with real support at the destination.

Travelers enjoy the reassurance of speaking their own language when something goes wrong, while advisors gain precious time by leaving in-destination requests to a dedicated team.

Beyond day-to-day assistance, OnSpot's shared operational data opens new opportunities to understand travelers, anticipate needs, and strengthen customer loyalty.

“Trust. That’s incredibly important to us. We have complete confidence in your teams.”

Yann Gosselin, Terres Lointaines

Trusted by Travel Brands Around the World

Different brands. One shared commitment to exceptional traveler care.

From independent travel specialists to established travel groups, we work behind the scenes to help our partners deliver on their promises, wherever their travelers go.

What could OnSpot make possible for your business?

Whether you're looking to elevate your customer experience, free up your teams, or make traveler care a competitive advantage, we'd love to explore what's possible together.

Let's talk about your business

Don't just take our word for it.

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What could OnSpot make possible for your business?