Everything is booked. Is everything confirmed?
Check verifies every reservation directly with suppliers before departure, so what you believe is confirmed actually is.
Hotel · Lisbon · 4 nights
Confirmed directly with the hotel
- Room categoryFamily roomVerified
- Dates12 – 16 MayVerified
- InclusionsBreakfastVerified
- Names4 travelersVerified
- Special requestConnecting roomsVerified
Booking Verified7 days before check-in
The worst call is the one where the traveler tells you first.
Few things damage an advisor's credibility faster than a traveler discovering, at the hotel desk, that something the agency believed was confirmed simply wasn't.
Reconfirmation isn't administration. It's prevention.
Direct reconfirmation with hotels, transfer companies and activity providers, covering room category, dates, inclusions, special requests and names, while there's still time to fix anything that's wrong.
Catch the mismatch before check-in.
A trip today might mean a bedbank for the hotel, a DMC for the transfer, and a direct booking for the activity. Check verifies all of it still matches, across every system, before your traveler arrives.
- Dashboard
- Trips
- Tickets
- Reconfirmations
Reconfirmations · 7 days before departure
HotelBooked via a bedbank
- Room categoryVerified
- Dates & namesVerified
- Connecting roomsCorrectedRequest was missing at the hotel · fixed with the supplier
TransferBooked via a DMC
- Pick-up time & placeVerified
- Passengers & luggageVerified
ActivityBooked direct
- Meeting pointVerified
- ParticipantsVerified
Booking VerifiedStatus shared in OnSpot Connect
37% less infrastructure cost. Fewer fires to fight.
- 37%
- infrastructure cost reduction
By partnering with OnSpot, we simplified our global traveler care operations, reduced infrastructure load, and standardized SLAs across destinations, freeing our teams to focus on selling and delivering exceptional trips.
Illustrative scenario
A week before check-in, Check confirms a family's "connecting rooms" request was never actually noted by the hotel. It's corrected with time to spare. The family never knows there was ever a problem.
Questions
Isn't this our job already?
Most agencies do check. Check is a second, independent verification layer that scales with volume without adding headcount, catching what gets missed under normal workload.
Will this slow down our process?
Verification runs on its own timeline ahead of departure and reports back through Connect. It doesn't sit in anyone's workflow waiting to be actioned.
What happens if Check finds a problem?
We correct it with the supplier while there's still time, and keep you informed. Anything Check can't resolve before departure becomes an Assist case automatically.
Does Check work if we book through bedbanks, DMCs, or platforms?
Yes. Check verifies reservations across every system, however and wherever they were booked.
Can I buy Check on its own?
Yes. Check is available as a standalone service or as part of Premium and Elite.
How far ahead of departure does Check run?
Our work starts seven days before check-in or the activity date, which leaves enough time to spot and fix an issue before your client travels. Earlier than that, reservations generally haven't yet reached the other platforms and systems involved.
Verification status flows to the client and traveler through Connect. Anything Check can't resolve before departure becomes an Assist case automatically.